First-time Customers
If you have a professional license, please contact us in advance via order@tat-usa.com to confirm your license. We will provide you the discount code once your license number is verified. This may take approximately 5 business days to complete. You may be qualified to receive a 10% discount on your entire purchase if you are a licensed industry professional or a salon owner. We will ask you for your state license or employer/tax ID#, which we will verify and keep on file. We reserve the right to close an account if we find that it does not abide by our guidelines. Some products (i.e. Calgel and special-order products) are excluded from this discount. Please read item descriptions for details.
Shipping Fee
Priority Mail $30: 14 Business Days from Japan.
(important items that need to arrive in 14 business days)
Economy Mail $15: 14 to 30 Business Days from Japan.
Payment Methods
We accept Visa, Master Card, Discover, JCB, Diners Club and American Express. Please have your credit card and billing address available when placing an order. All online orders must be paid with a credit card at the time of purchase. Second party credit cards will not be accepted. Special orders must be prepaid. We will not accept any cancellations as the shipping order to the manufacturer will be placed immediately after payment with the purchased credit card. Please be aware of this before making your payment.
Missing, Damaged and Defective Items
Notices of missing, damaged and/or defective items must be sent within three (3) days from receipt of purchase. No products can be returned thirty (30) days after purchase. If your order is trackable and is shown to be delivered, TAT USA is not liable for redelivery. Please select either “First Class with Insurance” or “Priority Mail” if you prefer “Adult Signature Required” at time of delivery.
Returns and Exchanges
All sales are final. Report must be made within three (3) days of receipt of order by e-mail to order@tat-usa.com or by phone at 310-550-6269 Monday-Friday from 10am to 7pm PST to request a Return Authorization Number (RA). We may ask for additional documents and images if necessary. No returns will be accepted without an RA number. A 20% re-stocking fee will be applied to all returned items. You are responsible for the cost of shipping of returned and/or exchanged items. If an error is made on our part, the cost of shipping will be reimbursed to you. Special orders are not returnable.
The following items are excluded from Returns and Exchanges
All sales on cuticle nippers, pushers, rubystones, gels, files and brushes are final. These items are not returnable due to sterilization and hygienic purposes. All items that are opened and/or used will not be accepted for returns or exchanges. TAT-USA has the right to refuse returns.
Sales Tax
Applicable sales taxes will be charged to all sales for CA, NY and HI residents, unless a copy of their Sales Tax Resale Certificates are on file. Customers must indicate which items are for resale (non-taxable) at the time of order.